need a question answered – we have the answer
The AVI Broadband team is available to assist with implementation, training, and community engagement questions. Our Ask LEO (Low Earth Orbit) program supports Alaska communities in bridging the digital divide by providing updates, sharing local experiences, and addressing common inquiries.
If you have not yet partnered with AVI Broadband, we encourage you to contact us. To participate or request support, email in**@**********nd.org or complete our online form.
AVI Broadband news, updates and blog
Ask Leo is AVI Broadband’s Q&A and news hub for rural Alaska. Run by AVI with local villages and providers, it offers reliable, practical broadband information.
Have a question about broadband, connectivity services, or local infrastructure? Ask, and we’ll provide a clear, sourced answer—usually within 2–3 business days. If we can’t answer directly, we’ll connect you to the right contact.
What we do
- Answer community questions with clear, sourced explanations (policy, infrastructure, performance)
- Publish Alaska broadband updates (build schedules, outage advisories, funding, and program changes)
- We share timely assistance notices, including subsidy enrollment information, grant deadlines, and training dates, for all Alaska communities.
- Post how‑to guides and key contacts for common issues
Examples we answer
- “When is broadband scheduled for our community?”
- “Why is latency high during evenings, and what can we do?”
- “Who do we contact for planned maintenance or billing questions?”
How to use Ask Leo
- Ask a question using our online form on this page. Provide your community and provider (if any), along with details about the issue; we typically reply within 2–3 business days.
- Need assistance for your community? Tell us what kind of support you need (e.g., training, device program information, or grant deadline reminders). We will outline the next steps or connect you with appropriate resources.
What to expect
- Scope: We focus on broadband, connectivity, and local infrastructure in Alaska.
- Urgent issues: For emergencies or outages, contact your provider directly. If you’re unsure who to call, we’ll help you find the right contact.
- Privacy: We use your contact information only to respond to your request.
AVI Broadband is here to make broadband information clear and actionable for Alaska communities.
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